Returns

Why we can’t accept change-of-mind returns

Every item is printed specifically for your order the moment you place it -- there\'s no pre-made stock sitting on a shelf that a returned item could go back to. Because of that, we\'re not able to accept returns for a simple change of mind the way a traditional retailer would.

Damaged, misprinted, or wrong items

If something arrives damaged, misprinted, or as the wrong size or item entirely, that\'s on us to fix -- no exceptions. Contact us within 14 days of delivery with your order number and a photo of the issue, and we\'ll arrange a free replacement or a full refund, whichever you\'d prefer.

For these cases, we cover return shipping -- you won\'t be charged to send a defective or incorrect item back.

Sizing exchanges

Sizing runs true for most Pals, but kids grow fast and sometimes a size guess doesn\'t land right. We\'re happy to help with an exchange even outside of a manufacturing issue -- in these cases, since the original item isn\'t defective, return shipping is the customer\'s responsibility. Reach out and we\'ll walk you through it.

Refund timing

Once a return or refund is approved, it typically takes 5-10 business days for the money to appear back on your original payment method, depending on your bank or card issuer\'s own processing time.

How to start a return or exchange

Email hello@pxlkid.com with your order number and a short description (and photo, if the item arrived damaged or wrong) of what\'s going on. A real person reads every message and will get back to you with next steps -- there\'s no automated return portal to fight with.

Questions

Not sure if your situation qualifies? Ask us -- we\'d rather help you figure it out than have you guess.